Contact

Last updated: 11 June 2026

Page title: Contact · Shopify slug: contact

Do you have any questions about an order, one of our home and garden products or our service?
Our customer service team is always happy to help and aims to respond to your enquiry quickly and competently.

How to Reach Us

The quickest and most reliable way to reach us is by email. This allows us to handle your enquiry carefully and provide you with a comprehensive response containing all the relevant information.

Response Time

All enquiries received via the email address above are generally answered within 24 to 48 hours on working days.
Enquiries received at weekends or on public holidays will be processed on the following working day.

During particularly busy periods — such as around public holidays or special promotions — response times may occasionally be a little longer. In such cases we kindly ask for your understanding and assure you that every enquiry will be handled reliably.

Helpful Information for Your Enquiry

To help us process your enquiry as quickly as possible, please include the following details in your message:

• Order number — if your enquiry relates to an existing order
• Full name — as provided in your order
• Email address — used at the time of ordering
• Detailed description of your enquiry or the issue you've encountered
• Clear photographs — particularly helpful for damaged or defective items

How We Can Help You

Our customer service team is here for you on various topics, including:

• Questions about the status or tracking of your order
• Enquiries about returns, exchanges and refunds
• Product information and availability enquiries about our home and garden range
• Complaints about damaged or defective goods
• General questions about our website or your customer account
• Your suggestions and feedback to help us continuously improve our offer

Business and Legal Enquiries

Business or legal enquiries — for example, regarding partnerships, business relations or legal matters — should also be directed to our central email address contact@deanshop.com, ideally with a corresponding note in the subject line. Your message will then be forwarded directly to the relevant department.

Privacy of Your Communication

When you contact us by email, the personal data you provide will be used solely to process your enquiry and will be handled in accordance with applicable data protection legislation. Further information can be found in our Privacy Policy.

Provider Information

Full legal information about our company can be found on our Legal Notice page.